ADAM SALTERS

Led Adsalt Studios, driving the development and market validation of AI-driven solutions to enhance operational efficiency and user engagement.

• Engineered and scaled website infrastructure to support a 445% increase in user engagement by implementing an AI agent solution for automated responses and efficient human escalation.
• Designed and implemented a Generative AI workflow, reducing reporting time by 97% from 2 days to 2 hours, significantly enhancing operational efficiency.
• Validated an $87M SMB service sector opportunity by architecting a voice-AI scheduling assistant leveraging Twilio and Flowgent, demonstrating market viability and technical foresight.
• Boosted operational and marketing efficiency by 8x through facilitating AI transformation workshops for over 50 SMB stakeholders, driving digital adoption and capability enhancement.

Orchestrated complex, large-scale cloud migration and infrastructure programs, managing global teams and multi-million dollar P&Ls to deliver strategic client outcomes.

• Orchestrated a $50M, 100M-customer cloud migration, directing a 20-team global transformation effort and managing a $25M P&L to deliver scalable solutions.
• Directed product strategy for an Environment-as-Code tool, boosting developer velocity by 60% through aligning 5 cross-functional teams on Terraform automation.
• Led a 150-person global program, achieving 99.99% service reliability by strategically integrating engineering, SRE, DevOps, and external vendors.
• Accelerated Go-to-Market (GTM) speed by 50% and facilitated 6 team promotions by delivering a CEO-mandated infrastructure program one month ahead of schedule.
• Authored a GTM banking playbook, adopted by Citibank and Bank of America, standardizing cloud provisioning, observability, and blueprint practices.

Directed high-impact agile programs at Capital One, focusing on enhancing customer experience, reducing fraud, and accelerating revenue generation through strategic initiatives.

• Overhauled the Welcome Experience for 44M customers by leading a $10M program that delivered a unified iOS, web, and API platform.
• Reduced false fraud reports by 16% and generated $30M in savings by delivering an iTunes receipt feature and microservice architecture in partnership with Apple.
• Deployed advanced fraud-detection analytics, reducing false-positive escalations and improving IVR routing efficiency for 44M customers.
• Expedited revenue generation by 20% through revamping the quarterly planning process for a 60-team portfolio, collaborating with peer senior managers.
• Ensured production readiness for a flagship application by overseeing a $10M cloud-based development program, managing 5 project managers.

Provided expert agile consulting and digital transformation guidance to federal clients, modernizing compliance processes and developing critical web applications.

• Coached 6 product owners through federal compliance modernization, implementing agile practices that met business needs for over 100 field agents, enhancing national security operations.
• Developed a web application deliverable that modernized DHS student visa tracking, transforming paper-based processes into digital workflows for 1.5M users.

Managed key agile delivery initiatives at Capital One, achieving significant cost savings and facilitating large-scale customer platform migrations.

• Achieved $30M in charge-off savings by managing the Walmart Pay integration and cultivating executive-level stakeholder trust.
• Successfully migrated 27M customers to the Capital One platform by coordinating the HSBC credit card online servicing integration.

Provided critical technical support for payment systems, resolving complex iOS and connectivity issues to maintain high service levels.

• Resolved over 3,000 technical incidents related to iOS payment and connectivity issues with major processors (First Data, TSYS, Elavon), consistently maintaining service level agreements (SLAs).